EVBox enhances its support and services business by introducing remote diagnostics and partnering with EVA Global

EVBox, a global electric vehicle (EV) charging solution provider, announces a strategic shift in its customer support operations. In a bid to ensure service excellence, the company has transitioned its Level 1 support to EVA Global, an EV-specific business partner renowned for its industry expertise and global presence. This collaboration has been in development alongside various initiatives to improve the EVBox Aftersales division, as the company offers EV charging solutions including hardware, software, and services; such as the introduction of the LiveChat and Virtual Assistant on the website and introducing a remote diagnostic system for its fast charging offering. The decision to shift to EVA Global was made as both companies align in their vision of delivering exceptional support tailored to the unique needs of the EV market. For EVBox customers this means 24/7 support in English, Dutch, German and French on Level 1. 

EVA Global boasts a comprehensive suite of services, including Level 1 and Level 2 support, as well as help in managing Field Service Provider (FSP) networks, setting it apart as a specialized partner in the EV industry. With a diverse client base, including Charge Point Operators (CPOs), Fleet Owners, EV Infrastructure companies, the Energy Sector and Vehicle OEMs, EVA Global’s extensive experience and global reach make it an ideal partner for EVBox’s evolving needs. 

Enhanced service for EV chargers on the road 

EVBox’s main public charging stations evolve around the new generation o its DC fast charging range: EVBox Troniq Modular (up to 240 kW) and EVBox Troniq High Power (up to 400 kW). EVBox support is becoming more proactive thanks to the integration of remote diagnosis telematic device into the fast charging stations. This technology allows the diagnosis of the stations 24/7 and any inconsistency in performance can be picked up by EVBox proactively generating a diagnosis plan within a few hours in order to resolve the issue with the customer as quickly as possible. 

Key highlights of the partnership with EVA Global include: 

We are thrilled to announce our partnership with EVBox. This collaboration demonstrates the high calibre of our technology and services we have developed since 2017. I’m excited this cooperation puts our omni-channel capabilities to a wide use with chat options gaining more prominence in line with evolving consumer preferences. In addition to supporting EV drivers, our solution facilitates more complex inquiries and serves a broader range of customers in the After Sales space, opening up new opportunities. Our joint efforts represent a significant stride toward efficient and enjoyable charging for all stakeholders.
Jane Hoffer (CEO of EVA Global)

We are proud to announce our strategic shift towards enhancing customer support operations, solidifying our commitment to service excellence in the EV industry. Over the years, we’ve diligently worked to evolve our Aftersales department, recognizing that we’re not merely manufacturers of charging stations, but stewards of reliable mobility solutions. Our scalable approach revolves around constantly updating care plans tailored to individual customer needs, informed by real-time feedback and co-development initiatives. This partnership with EVA Global marks a pivotal step in our journey, allowing us to leverage their expertise while retaining control over our systems. Together, we’re poised to deliver unparalleled service, ensuring that EV charging remains a dependable resource for current and future mobility needs.
Jean-Pascal Bourdier (Vice President Aftersales & Customer Services at EVBox)